Privacy Policy

Last updated: August 2026

The Kobus Neethling Institute (“KNI”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, purchase products or courses, contact us, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

  1. Personal Information We Collect

We may collect personal information including:

  • Your name and surname;
  • Email address;
  • Telephone number;
  • Billing address;
  • Delivery address;
  • Company or organisation details, where applicable;
  • Order and transaction information;
  • Products and courses purchased;
  • Account and login information;
  • Communications you send to us;
  • Information submitted through forms on our website;
  • IP address, browser information and device information;
  • Website usage information; and
  • Any other information that you voluntarily provide to us.

Where a product or course requires additional information for registration, accreditation, eligibility or delivery, we may request that information from you at the appropriate time.

  1. Payment Information

Payments may be made using the payment methods available on our website, which may include credit or debit card payments and Electronic Funds Transfer (EFT).

Online card payments may be processed by third-party payment service providers. Payment information submitted through a payment gateway is subject to the payment provider’s own security and privacy practices.

We do not intentionally store complete credit or debit card details on our website where payment processing is handled by a third-party payment provider.

For EFT payments, we may retain information relating to the payment or proof of payment as reasonably necessary to identify and process your order.

  1. How We Use Your Information

We may process your personal information to:

  • Process and fulfil orders;
  • Accept and verify payments;
  • Deliver physical products;
  • Register customers for online courses;
  • Provide access to purchased digital products or learning platforms;
  • Create and administer customer accounts;
  • Communicate with you regarding orders, payments, courses or enquiries;
  • Provide customer support;
  • Send transactional emails and notifications;
  • Maintain financial and business records;
  • Detect or prevent fraudulent or unauthorised transactions;
  • Improve our website, products and services;
  • Send marketing communications where permitted by law or where you have provided the appropriate consent; and
  • Comply with applicable legal and regulatory requirements.
  1. Online Courses and Third-Party Learning Platforms

Certain courses purchased through this website may be delivered using a separate online learning platform, including Kajabi or another learning management system.

Where necessary to provide access to a course you have purchased, we may provide relevant personal information, such as your name, email address and course information, to the applicable learning platform.

Your use of a third-party learning platform may also be subject to that provider’s privacy policy and terms of service.

  1. WooCommerce

Our online store uses WooCommerce to facilitate product listings, shopping cart functionality, checkout, customer accounts and order management.

When you place an order, information necessary to process and manage that order may be stored within our website and associated systems.

  1. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

  • Payment processors;
  • Banks and financial institutions;
  • Courier and delivery companies;
  • Website hosting providers;
  • IT and technical service providers;
  • Learning management and course delivery platforms;
  • Email and communication service providers;
  • Accounting and administrative service providers; and
  • Professional advisers or regulatory authorities where required.

We endeavour to ensure that service providers processing personal information on our behalf implement appropriate safeguards.

  1. International Processing

Some of our technology and service providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable data protection requirements.

  1. Cookies

Our website may use cookies and similar technologies to:

  • Operate the shopping cart and checkout;
  • Keep users logged into their accounts;
  • Remember user preferences;
  • Improve website performance;
  • Analyse website traffic and usage;
  • Prevent fraud and improve security; and
  • Support marketing and advertising functionality where applicable.

You may configure your browser to restrict or block cookies. Certain website functions, including the shopping cart or customer login, may not operate correctly if essential cookies are disabled.

  1. Marketing Communications

Where you have consented to receive marketing communications, or where otherwise permitted by applicable law, we may send information about products, courses, promotions and other relevant services.

You may unsubscribe from marketing communications at any time by using the unsubscribe facility contained in the communication or by contacting us.

Transactional communications relating to purchases, payments, accounts or course access are not considered marketing communications and may still be sent where necessary to provide our services.

  1. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

  1. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by applicable legal, tax, accounting or regulatory requirements.

Information relating to orders and transactions may therefore be retained for longer periods where required for financial, legal or record-keeping purposes.

  1. Your Rights

Subject to applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”), you may have the right to:

  • Request confirmation of whether we hold personal information about you;
  • Request access to your personal information;
  • Request correction of inaccurate or outdated personal information;
  • Request deletion or destruction of personal information where legally permitted;
  • Object to certain processing of your personal information;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before processing certain requests.

  1. Children’s Privacy

Our website and online store are not intended to collect personal information directly from children without the involvement or consent of a parent, guardian or other competent person where such consent is required by law.

If a product or service is intended for a child, the purchase or registration should be completed by an appropriate adult unless otherwise expressly stated.

  1. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing the privacy policies of those services before providing them with personal information.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will be published on this website with the applicable revision date.

  1. Contact Us

For privacy-related enquiries or requests, please contact:

Kobus Neethling Institute

Website: kninstitute.com
Email: info@solutionsfinding.com
Telephone: 010 446 5883